If you've never brought your computer to a repair shop before, the whole process might feel a little mysterious. What actually happens after you hand it over? How long will it take? What does it cost? Will they try to sell you stuff you don't need?
As a computer repair shop that's been serving South Jersey since 2004, we want to pull back the curtain and walk you through exactly what to expect. Spoiler alert: it's a lot less intimidating than you think.
The Process: Step by Step
Drop-Off and Intake
When you walk in, we'll have a quick conversation about what's going on with your computer. We'll ask questions like: When did the problem start? What symptoms are you seeing? Has anything changed recently (new software, a power surge, a drop)?
We'll fill out an intake form with your contact information, the device details, and a description of the issue. You'll also provide your login password if applicable, so we can actually test the machine.
Diagnostic
This is where we figure out what's actually wrong. We run a series of hardware and software tests, check for malware, inspect components, and narrow down the root cause. This is important โ fixing the symptom without understanding the cause leads to the problem coming right back.
At PC Medics of NJ, our diagnostic fee is $59.99, due at drop-off. If you proceed with the repair, this fee is included in the repair cost (you're not paying twice).
We Call You with the Results
Once the diagnostic is complete, we'll call you to explain what we found โ in plain English, not tech jargon. We'll tell you:
- What's wrong with your machine
- What it will cost to fix
- How long the repair will take
- Whether we think it's worth repairing or replacing
You decide whether to proceed. There's no pressure and no upselling. If you decide not to repair, you only owe the diagnostic fee.
The Repair
If you give us the green light, we get to work. Depending on the issue, repairs can take anywhere from a few hours to a few days. If we need to order parts, we'll let you know the timeline. Most standard repairs (virus removal, operating system reinstall, drive replacement) are completed within 24-48 hours.
Quality Check and Pick-Up
Before we call you to pick up your machine, we run a final round of testing to make sure everything is working properly. When you pick it up, we'll walk you through what we did and give you any recommendations for preventing the issue in the future.
What Does Computer Repair Cost?
One of the biggest concerns people have is cost. We get it โ nobody wants a surprise bill. Here's a transparent look at our pricing:
๐ฐ PC Medics of NJ Pricing
- Diagnostic: $59.99 (included in repair cost if you proceed)
- Basic Computer Repair: $139.99 (includes diagnostic and labor)
- Gaming PC Repair: $169.99 (includes diagnostic and labor)
- Remote Support: $84.99/hour
- On-Site Service: $180.00 first hour (includes travel)
- Mobile Device Repair: Starting at $34.99
Parts are additional if needed, but we always quote you the full cost before we proceed. Service plan holders get even better deals โ diagnostic and labor fees are waived entirely.
How Long Does Repair Take?
Timing depends on the issue:
- Software repairs (virus removal, reinstalls, tune-ups): Usually 24-48 hours
- Hardware repairs (drive replacement, RAM upgrade): 1-3 days
- Parts needed: If we need to order a specific part, we'll tell you the expected delivery date
- Mobile device repairs: Many are same-day
We know being without your computer is stressful. We work as fast as we can while still doing the job right.
What to Bring (and What NOT to Worry About)
Bring:
- Your computer (desktop or laptop) and power cable/charger
- Your login password (written down if needed)
- A description of the problem (when it started, what happens)
Don't worry about:
- Cleaning your computer before bringing it in โ we've seen it all
- Knowing the technical details โ that's our job
- Feeling embarrassed about the problem โ there are no dumb questions
- Your data โ we don't look through your files. We're here to fix hardware and software, period.
How to Choose a Good Repair Shop
Not all repair shops are created equal. Here are a few things to look for:
- Transparent pricing: A good shop will tell you their rates upfront, not after the work is done.
- Warranty on repairs: Any reputable shop should stand behind their work. We offer a 30-day warranty on drop-off repairs.
- Honest recommendations: If a repair doesn't make financial sense, a good shop will tell you. (We've talked plenty of customers out of repairs when replacement was the better option.)
- Experience: Look for established shops with a track record. We've been doing this since 2004.
- Reviews: Check online reviews. Real customer experiences tell you a lot.
Why PC Medics of NJ?
We've been serving Haddonfield and South Jersey since 2004. We manage over 550 computer systems, service 100+ computers every month, and we've built our reputation on honest, quality work. Our customers keep coming back because we treat them right โ no pressure, no jargon, just straightforward computer repair from people who know what they're doing.
We're located at 24 Tanner Street, First Floor, Haddonfield, NJ 08033. Walk-ins are welcome during business hours (Mon-Fri 9-5:30, Sat 10-4).
Ready to Bring Your Computer In?
Stop by our Haddonfield shop or give us a call. We'll take great care of your machine โ and explain everything along the way.